General Information

• • Who is Alfa Gold Box and what do you do?

Alfa Gold Box is a premier jewelry box manufacturer based in Istanbul, Turkey. We specialize in crafting high-quality jewelry boxes and providing customization options to showcase your brand and enhance your product presentation.

• • Where is your factory located in Istanbul?

Our manufacturing facility is located at Halkalı Merkez, Halkalı, 1.Ihlamur Sk No: 31, 34303 Halkalı/İstanbul. Our headquarters and showroom is located there as well

• • How long has your company been in the jewelry box manufacturing business?

Alfa Gold Box has been dedicated to the art of jewelry box manufacturing for around 20 years, delivering exceptional products and services to satisfied clients.

• • What makes Alfa Gold Box stand out from other manufacturers?

What sets us apart is our unwavering commitment to quality, a wide range of customization options, competitive pricing, and outstanding customer service. We prioritize your brand’s success and product presentation.

Ordering Process

• • How do I place an order with Alfa Gold Box ?

To place an order, simply contact our sales team from any channel that suits you, social media (@alfagoldbox), whatsapp (+90 535 252 80 83) or mail (sales@alfagoldbox.com). .

• • Can I request a quote or estimate before placing an order?

Absolutely, we encourage you to request a quote or estimate. We can calculate estimated cost, your orders discount rate and aprroximate delivery fee and delivery time within 2-3 minutes.

• • What is the minimum order quantity (MOQ)?

The MOQ varies depending on the product, customization options and delivery country. Typically, it starts from $1000 for total order value from one series. Contact us for specific MOQ details.

• • Is there a price difference for bulk orders?

Yes, we offer competitive pricing for bulk orders. The more you order, the more you can save. Our sales team can provide you with detailed pricing based on order quantity.

• • Do you offer discounts for recurring or large orders?

We offer discounts for recurring orders and large quantities. Contact our sales team to discuss your specific requirements and receive a customized pricing quote. Our sales team can draft a yearly plan for you as well for optimal order.

• • Can I customize my jewelry boxes with my brand or logo?

Absolutely, we offer a wide range of customization options. You can personalize your jewelry boxes with your brand’s logo, design, color, and more. Our team will work closely with you to achieve the desired look.

Payment Information

• • What are the accepted payment methods?

We accept various payment methods, including cash payment, bank transfers, and third party money services. Please contact our sales team to discuss your preferred method. Also note that all SWIFT commissions should be paid by you when making bank transfers.

• • What are the payment terms and conditions?

Our payment terms and conditions may vary depending on the specific project. But usually we accept deposit of 30% of the payment before production and remaining before shipment. We also provide proof of production whenever you want.

• • Do you require a deposit for custom orders?

Yes, we typically require a deposit. The deposit amount will be specified in your order details and is necessary to initiate the customization process.

• • When is payment due for my order?

The payment due date is the day when your products are ready to be shipped. Typically, full payment is required before the shipment of your order. Please refer to your invoice for specific payment details.

• • Can I request an invoice for my purchase?

Yes, you can request an invoice for your purchase. Please let our sales team know, and we will provide you with an itemized invoice for your records.

Lead Time and Production

• • What is the typical lead time for manufacturing custom jewelry boxes?

The typical lead time for custom jewelry boxes varies depending on the complexity of your order and current production schedules. Our standard production time is around 25 – 30 days. Our team will provide you with an estimated lead time when you request a quote.

• • Can I expedite my order for a quicker turnaround?

Yes, in some cases, we offer expedited production services for a quicker turnaround. Additional charges may apply. Please discuss your timeline with our sales team when placing your order.

• • How do you handle rush orders?

We can accommodate rush orders on a case-by-case basis. Please contact our sales team as soon as possible to discuss your specific requirements and to determine the feasibility of a rush order.

• • Do you offer a tracking service for orders in progress?

Yes, we provide current status for orders in progress. Our team will share status of your order when requested and our sales team shows videos of your boxes being branded.

• • What happens if there are delays in production or shipping?

If there are any unexpected delays in production or shipping, our team will promptly notify you and work to resolve the issue. We are committed to keeping you informed and ensuring your order reaches you in a timely manner.

• • What is the delivery time of my order after production ?

Delivery time changes depending on your country, most of European countries receive their order within 2 weeks while our neighbouring countries receive them in couple days. Moreover, we are always actively trying to find best logistic services to satisfy our clients around world.

• • Who handles the logistics ?

We have our logistics partners and we can calculate the estimated deliver cost before we proceed with the order. Also, if you have your own logistics partners in Türkiye, we can deliver your order for free and handle the paperworks while your logistics partners handles your delivery

Quality Assurance

• • How do you ensure the quality of the jewelry boxes you produce?

Quality is our top priority. We employ a rigorous quality control process throughout production. Likewise this includes thorough inspections, quality materials, and skilled craftsmanship to ensure that every jewelry box meets our high standards.

• • Can I request a sample or prototype of my customized box?

Yes, we offer the option to request a sample. Regardless of your country, we try our utmost to send you the desired samples.

• • What materials are used in the production of the boxes?

We use high-quality materials suitable for jewelry packaging, including 2mm cardboard, faux leather, leatherette, suede cloth, cloth and so on . These materials are selected to provide durability, protection, and an elegant presentation for your jewelry.

• • Do you offer any quality guarantees or warranties?

Yes, we stand behind the quality of our products. Contact our sales team for details about our guarantees. Furthermore our testimonials and references are our biggest guarantees as we are actively working with big jewelry brands like Traser Gold, Tria Alfa, Ziko, High Street Jewellery, Maison La Stephanie, Ev Gold , La mine Dor, Credit Amanet, Tael and so many many more brands – which you can find out in our social media.

Customization and Personalization

• • What customization options do you offer for jewelry boxes?

We offer a wide range of customization options, including custom materials, colors, sizes, and finishing touches. You can tailor your jewelry boxes to match your brand’s unique identity and requirements.

• • Can I choose the color and material for my boxes?

Absolutely, you have the freedom to select the color and material for your boxes. We offer a variety of materials and color options to suit your brand’s aesthetics and preferences.

• • Is it possible to design a unique box shape?

No, unfortunately we offer only the models provided in our product catalogue which are in rectangular and square shape only.

• • How can I incorporate my brand’s logo or design on the box?

Incorporating your brand’s logo or design is easy. Simply provide us with your logo in vector format like pdf,eps, svg or ai and we will ensure it’s elegantly featured on your customized jewelry boxes.

• • Do you provide design services or templates for customization?

Yes, we offer design services and templates to assist you in the customization process. Our design team can create or adapt designs for your jewelry boxes to align with your brand’s vision.